ILLUMINAT provides installation and upgrade support services for telephone systems eight hours a day, five a week.

Our services include site visits pre-installation to determine suitability of electrical environment and physical conditions as specified by the manufacturer; set-up and installation of equipment; equipment testing in actual operating environment; user training on supported applications; servicing of equipment; extended warranty options; hardware maintenance contracts; standby services; time and material repairs; pick-up and delivery services; and equipment upgrades and enhancements.

TELEPHONY

AVAYA

Communication Manager

• Pre-Installation, Site Evaluation and Recommendation
• Set-up and Installation of Equipment
• Testing and User Training
• Servicing of Manufacturer’s Warranty
• Extended Warranty Options (Longer Warranties)
• Enhanced Warranty Options (Reduced Downtime)
• Off Warranty Maintenance Contracts
• Standby Services
• Time and Material Repairs
• Upgrade and Enhancements

IP Office

• Pre-Installation, Site Evaluation and Recommendation
• Set-up and Installation of Equipment
• Testing and User Training
• Servicing of Manufacturer’s Warranty
• Extended Warranty Options (Longer Warranties)
• Enhanced Warranty Options (Reduced Downtime)
• Off Warranty Maintenance Contracts
• Standby Services
• Time and Material Repairs
• Upgrade and Enhancements

Voice Messaging Systems

• Pre-Installation, Site Evaluation and Recommendation
• Set-up and Installation of Equipment
• Testing and User Training
• Servicing of Manufacturer’s Warranty
• Extended Warranty Options (Longer Warranties)
• Enhanced Warranty Options (Reduced Downtime)
• Off Warranty Maintenance Contracts
• Standby Services
• Time and Material Repairs
• Upgrade and Enhancements

Partner ACS

• Pre-Installation, Site Evaluation  and Recommendation   
• Set-up and Installation of Equipment 
• Testing and User Training  
• Servicing of Manufacturer’s Warranty  
• Extended Warranty Options (Longer Warranties) 
• Enhanced Warranty Options (Reduced Downtime) 
• Off Warranty Maintenance Contracts 
• Standby Services
• Time and Material Repairs
• Upgrade and Enhancements

CALL ACCOUNTING

AVAYA

CMAP

• Pre-Installation, Site Evaluation and Recommendation
• Set-up and Installation of Equipment
• Testing and User Training
• Servicing of Manufacturer’s Warranty
• Extended Warranty Options (Longer Warranties)
• Enhanced Warranty Options (Reduced Downtime)
• Off Warranty Maintenance Contracts
• Standby Services
• Time and Material Repairs
• Upgrade and Enhancements

Call Tracker

• Pre-Installation, Site Evaluation and Recommendation
• Set-up and Installation of Equipment
• Testing and User Training
• Servicing of Manufacturer’s Warranty
• Extended Warranty Options (Longer Warranties)
• Enhanced Warranty Options (Reduced Downtime)
• Off Warranty Maintenance Contracts
• Standby Services
• Time and Material Repairs
• Upgrade and Enhancements

For further information on our technical support services, contact us at webreg@illuminatnm.com.