In the age of technological convenience, possibly 70% of business is done over the telephone and Internet, whether it's dealing with clients, contacts and suppliers, or initiating transactions. Hence the effectiveness of your telephone system can leave a lasting first expression on external parties as to the efficiency of your business operations.

ILLUMINAT's line of Avaya key telephone systems allow employees to share a group of phone lines while having access to a truly modern and versatile telecommunications system with built-in features such as intercom, voice mail, caller ID, paging and least-cost routing.

Avaya's PARTNER® Advanced Communications System's processor module supports five incoming lines and nine extensions, while PARTNER basic's system processor module supports 3 incoming lines and 8 extensions. The maximum system configuration is 19 lines and 44 extensions, or 31 lines and 8 extensions.

Either processor module can operate on its own, or can be used with a 2- or 5-slot carrier and additional expansion modules. Expansion modules can be used to add lines and extensions to the system, or additional capabilities such as voice messaging and fractional T1 support.

PARTNER ACS systems support a wide variety of features that help employees to be more efficient and productive. These include:

• caller ID (name and number)
• distinctive ringing, send all calls
• speed dialing
• five-party conferencing...each .

Furthermore, businesses with mobile workforces can include Cell Phone Connect in their key system package so that employees are always reachable by the office and their clients!

Cell Phone Connect works via the T1 module and enables employees to answer calls even if they are out of the office by allowing calls to ring simultaneously at employees' desk phones and to their cell phones. Enhanced accessibility is also achieved through the Remote Call Forwarding feature, which enables a call to be immediately directed to any external number. Plus, a variety of cost control features provide for better telephone expense management and system performance monitoring.

One of the top three leading global brands in telephone systems technology, the Avaya PARTNER system offers:

• ease of installation and administration
• ease of expansion as modules and telephones can be added with little effort, and software upgrades performed as easily as inserting a PCMCIA card into the system
• simplified call answering including standard Caller ID
• connectability for answering machines, cordless sets, credit card readers and fax machines.

As a business tool, PARTNER ACS improves customer service through enabling businesses to respond quickly and with quality to customers 24 hours a day, seven days a week, 365 days a year; allowing mobile employees to stay connected to the business with Wireless TransTalk®, Wireless Telephones and Cell Phone Connect; and notifying users when the fax machine is busy, in use or in trouble so that it any problem can be immediately rectified.

Generally, key systems are an efficient, cost-effective solution for businesses with fewer than 100 employees in a single location, such as retailers, physicians, dentists, attorneys, realtors and service companies.

Find out if our office telephone solution is right for you. Contact us at webreg@illuminatnm.com for further information on our Avaya line of key systems.