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Maximise your business communications with ILLUMINAT's Call Centre solutions!
ILLUMINAT has partnered with leading communications solutions provider, Avaya, to offer you the ultimate experience in call centre efficiency.
Avaya delivers improved overall call centre performance by helping agents handle calls more effectively with the proven and innovative call routing and resource selection capabilities of the Avaya Call Centre.
The Call Centre simplifies customer management, contact centre administration, results tracking and agent training. It also offers conditional call routing that makes use of context-based inputs with versatile resource selection capabilities.
One of its most popular features is its ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer! In addition, virtual routing capabilities offer multi-location enterprises the ability to maximise resource utilisation across all sites.
With our Avaya solution, each customer interaction can now be more effective by leveraging all customer knowledge across the enterprise and enabling business-defined routing strategies.
The Avaya Call Centre gives your business the ability to deliver more consistent, personalised customer service by matching agent skills with caller needs. Its routing capabilities across locations offer enormous flexibility and enhanced survivability options. The system also supports branch office and distributed enterprise model for contact centres. All this while reducing costs and increasing efficiency and effectiveness through supporting agent specialisation and consolidation.
Features of the Avaya Call Centre include:
For further information on our Avaya line of Call Centres, contact us at webreg@illuminatnm.com.
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