Interactive Voice Response (IVR) is a voice-processing system that provides caller authentication. It is commonly used where sensitive data (requiring a high level of security) is accessed from a database through a voice communications system, for example accessing bank or credit card account information via telephone.

ILLUMINAT offers the Avaya Interactive Voice Response system. This is a standards-based speech self-service IVR platform that enables enterprises to automate end-caller transactions via speech recognition and touch tone applications. Avaya gives you the choice of either a complete turn-key hardware, software and application solution or a software only development platform that can be installed on industry standard Sun Solaris hardware.

Features of the AVAYA IVR include:

• Open Standards-based Platforms
• IP Telephony and Traditional Configurations
• Voice XML 2.0 Compliant Voice Browser
• Open Standards-based Interfaces
• Legacy Avaya IVR Applications Migration Support.
  

Organisations utilising the Avaya Interactive Voice Response system enjoy:

• lower services costs for convenient 24/7 access to routine requests such as account balance, order status and inventory availability
• flexible access to information via touchtone command, web, or spoken dialect
• optimum reuse of existing web applications through Voice XML
• flexible customisation and easy integration with open standards-based applications, and
• centralised application management tools and access.

For further information on our Avaya line of  Interactive Voice Response Systems, contact us at webreg@illuminatnm.com.