The integration and subsequent reliance on Information Technology into almost all aspects of our working and personal lives, can engender a feeling of helplessness when the equipment providing these services fail us at the most inopportune time. That’s why appropriate maintenance and support of equipment is critical and can make the difference between a good IT investment and a bad one. Poor maintenance can quickly diminish or even negate the cost savings expected from the investment in IT equipment. As Information Technology becomes more critical to the success of the organisation or user, so does the need to engage in hardware maintenance services.

Regular maintenance of equipment:

• allows potential problems to be detected sooner and hence minimises operational disruption due to equipment breakdowns
• extends the useful life of equipment, maximising the return on investment
• results in increased reliability of equipment and therefore increased productivity
• increases the resale value of equipment
• creates the ability to plan downtime so that it does not coincide with busy periods
• enhances the customer experience as it negates dissatisfaction arising out of technical difficulties in transactions.

ILLUMINAT offers an array of tiered field and depot service offerings, ranging from basic telephone support to various customised service level arrangements.