ILLUMINAT collaborates with leading international IT corporations to provide electricity, gas and water utility companies with specialised IT solutions to address real business challenges. Our international experience and depth of knowledge enable us to assist our customers in formulating the strategies, technologies, tools and business processes they need to make better decisions, faster.

Utilities face many new demands. Customers are increasingly demanding improved customer service while regulatory agencies are legislating new standards to which utilities must adhere. In most instances the customer will be the focal point of these new demands in the market. As such, new IT systems such as the Customer Care and Billing System (CCBS) must be customer-focussed, flexible, scalable, highly productive and able to satisfy the demands of the market.

ILLUMINAT has extensive experience in integrating state-of-the-art, front-end Point of Sale (POS), Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software, and back-end systems such as Billing Systems, Document Management Systems, Workflow and Records Management, and Business Intelligence tools.

Our software solutions help utilities create value and prepare their businesses for the future. And our expert team of professionals will work with utility companies to design and implement integrated systems that significantly improve management's ability to control costs and make more informed and intuitive decisions on the fly.

Our Customer Care & Billing System (CCBS) Application Framework covers:

SOLUTIONS

• Delivery Channels
• Workflow and Document Management Systems
• Business Intelligence
• Customer Management
• Business Operations
• ERP and Business Tools
• ERP Systems.

SERVICES

• Project Management
• Change Management
• Outsourcing:Business Process Outsourcing, Information Technology Outsourcing including Data Server and Desktop Management, Helpdesk, IT and Network Infrastructure, Systems Implementations and Maintenance
• IT Security
• Business Continuity and Disaster Recovery.
  

COMMUNICATIONS

• Network Design and Implementation
• Interactive Voice Response System
• Telephony
• Broadband Wireless
• Email
• Fax Solutions
• Portals.

Ancillary services include:

• Operations and Asset Management
• Supply Chain Management
• Transformation of existing/legacy Customer Care Services.

For further information, click on our specific and cross industry solutions click on the side links.